Feature focus

How do you choose the Coverwise contract which is right for your lab?

Coverwise Incident

Available to TotalLab customers only, this option allows the prompt resolution of a single support incident via email.

Coverwise Assist

Are you satisfied with the version of software you are using but could do with guidance on some of the features? Receive expert technical support from our Customer Support team backed up by our team of applications specialists. Also access Nonlinear Dynamics Knowledgebase - full of useful hints, tips and detailed technical notes to help you get the most from your software.

Coverwise Update

Are you a power user and therefore don't really require technical support? Get updated to the latest release of your software as soon as it is available, so you can be assured you are getting all the latest features which we are continually developing.

Coverwise

The comprehensive support and updates package which includes all the features of Coverwise Update and Coverwise Assist. Coverwise was included with your initial software purchase for 1 year. Renew at this level and be assured of the same high quality support and access to the latest release of your software.

 

Product	Coverwise Incident	Coverwise Update	Coverwise Assist	Coverwise
Software updates
Access to Beta Programmes
Email support
Telephone support
Access to online Knowledgebase
Science team advice
Nonlinear product discount		5% off	5% off	5% off
Discount on training courses		25% off	25% off	25% off

 

Some of the Coverwise features you could receive:

Software updates

Get a brand new version of your software as soon as it's released. This means you remain at the forefront of the available technologies for many years to come. We spend in excess of a million pounds a year on research and development of our products, and you can continue to benefit from this ongoing investment.

Priority access to beta programmes

Our beta programmes are highly influential in shaping our products to meet the needs of scientists in practice. Customers participating are able to use the very latest technologies and work with senior engineers developing the latest solutions.

Email support

For a large number of customers, e-mail is the preferred method of receiving assistance. All support e-mails are received directly by our customer support desk, where you will receive prompt and expert advice from our trained support managers.

Telephone support

Sometimes you may wish to discuss your support issue with a trained customer support manager. Providing quick, clear and informed advice, telephone support can often provide instant resolution to your support queries.

Online Knowledgebase

Our online knowledgebase gives you self-service access to an extensive set of technical documents, FAQs and fact sheets, all prepared by our support and science teams.

Science Team Advice

We have a team of experienced applications scientists with specialist knowledge in image analysis. As well as providing guidance to our development team, our scientists are an invaluable resource providing you with expert advice on getting the most from our software.

Product discounts

We have an extensive range of software for analysis and data mining. We have arranged special discount for Coverwise members to other products in the range. You can apply your discount to any software product of a lower list price.

Training courses

Our specialist training courses enable a fast track to becoming an expert user of your Nonlinear product. Discounts are available for Coverwise policyholders.