Coverwise features

We have developed the features of the Coverwise support and update product to give you the support and service you need for trouble free analysis. So you get the best possible start with your new software, Coverwise is included with your software for the first year.

Below are some of the features you benefit from with Coverwise:

Software updates

Get a brand new version of your software as soon as it's released. This means you remain at the forefront of the available technologies for many years to come. We spend in excess of a million pounds a year on research and development of our products, and you can continue to benefit from this ongoing investment.

Priority access to beta programmes

Our beta programmes are highly influential in shaping our products to meet the needs of scientists in practice. Customers participating are able to use the very latest technologies and work with senior engineers developing the latest solutions.

Email support

For a large number of customers, e-mail is the preferred method of receiving assistance. All support e-mails are received directly by our customer support desk, where you will receive prompt and expert advice from our trained support managers.

Telephone support

Sometimes you may wish to discuss your support issue with a trained customer support manager. Providing quick, clear and informed advice, telephone support can often provide instant resolution to your support queries.

Online Knowledgebase

Our online knowledgebase gives you self-service access to an extensive set of technical documents, FAQs and fact sheets, all prepared by our support and science teams.

Science Team Advice

We have a team of experienced applications scientists with specialist knowledge in image analysis. As well as providing guidance to our development team, our scientists are an invaluable resource providing you with expert advice on getting the most from our software.

Product discounts

We have an extensive range of software for analysis and data mining. We have arranged special discount for Coverwise members to other products in the range. You can apply your discount to any software product of a lower list price.

Training courses

Our specialist training courses enable a fast track to becoming an expert user of your Nonlinear product. Discounts of up to 25% are available for Coverwise policyholders.

If you want information on how to renew your Coverwise policy, or to check on your current policy, please contact us.